Only operating systems listed on the Limestone order form and installed by Limestone technicians are supported by our technical staff. We will make a best effort attempt to support OS installs not meeting this criteria if time permits, however in most cases customers with custom OS installs or “Install Your Own OS” systems will be required to maintain their own OS by means of IPMI (on applicable servers) or a KVMoIP unit which we lease on an hourly basis.
This is not applicable to network or hardware issues, and those items will be maintained per our normal support procedures by technical staff regardless of OS install method.
The rates for KVMoIP are as follows:
- $5/hour (minimum of 3 hours)
- $30/day (for a 24 hour period)