Believe there is a hardware issue?

We offer extensive hardware diagnostics. If you would like us to run hardware diagnostics on your server, here is a complete list of the work that we do:

  • Check operational temperatures and insure that CPU is not going above 65 degrees celsius.
  • Ensure BIOS is up to date and the correct CMOS settings are set.
  • Make sure the system boots in a timely manner and does not hang.
  • Replace memory modules with known good modules. We do this instead of testing first to save you downtime.
  • Run the Western Digital diagnostics on the hard drive.
    • You can choose for us to run a Quick Test which will only take around 30 minutes or an Extended Test (which is more accurate) which can take up to 3 hours.
  • Check the case for proper cable management and optimized airflow.
  • Replace internal cables (SATA, Molex Power)
  • Make sure components (Heat-sink, CPU, RAM, NIC) are properly seated.
  • Check the integrity of both the private and public network cables both visually to insure a good crimp and with a cable tester to insure connectivity on all strands.

If you would like us to perform a hardware diagnostic, please let us know which of the tests you would like us to run:

  1. Quick Diagnostics – maximum of 1 hour of downtime
  2. Extended Diagnostics – maximum of 5 hours of downtime
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